Can I track my order?
Yes! As soon as your package is on its way, you will receive a shipping notification by email, including the tracking number from the carrier.
Do you ship to UK?
Yes, we do.
Do you ship internationally?
Yes, we ship to almost every country. Please check the shipping costs before.
Are import duties levied on shipments to the United Kingdom?
No, there are no additional charges. Import duties are not applied to shipments to the United Kingdom.
Do you ship to USA?
We do ship to USA but you have to use a different website because we have a own store in the US. You can order directly on this website: stubbennorthamerica.com
Can I change the delivery address after placing my order?
No, that's not possible. You have to cancel your order and pace a new one.
What is the current delivery time for saddles?
Our saddles are handcrafted. The current production time is approximately 12 weeks. Please note that actual delivery times may vary depending on order volume and season. All information is provided without guarantee.
Can I make changes to my order?
No, changes are not possible. Your order must first be cancelled by email (info@stuebben.com). After the cancellation is confirmed, you can place a new order.
How can I cancel my order?
Please contact us at info@stuebben.com
to request a cancellation.
I placed an order more than one hour ago and I still haven’t received any confirmation?
Have you checked your spam inbox? Otherwise, a spelling mistake in your email address could be the reason that you did not receive a confirmation email. Please contact us if you want to be sure that your order was successfully placed and is being processed.
Are shipping costs refunded if I return my order?
Please note that full shipping costs, will not be included in the refund, unless the product was faulty or defective when it arrived.
Will I receive a copy of my invoice?
Currently we do not provide a preprinted invoice in our parcels. However, you will receive all your order-related information with your Order Confirmation Email sent to your mailbox. Should you need an official invoice, please contact our Customer Service Team.