6. Right of Withdrawal for Consumers
6.1 Extended Right of Withdrawal (1 Month)
We offer an extended withdrawal period of one month. The conditions and legal consequences of your right of withdrawal are set out in the following Withdrawal Policy. Instead of the statutory withdrawal period of 14 days, we grant a period of one month. This does not constitute any contractual granting of rights beyond statutory provisions. In particular, the statutory right of withdrawal is not granted to commercial resellers by reproducing this information.
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within one month without giving any reason.
The withdrawal period is one month from the day on which you, or a third party nominated by you who is not the carrier, have taken possession of the last of the goods.
To exercise your right of withdrawal, you must inform us:
Joh's Stübben GmbH & Co. KG
Heinrich-Horten-Str. 5
47906 Kempen
Germany
Tel.: +49 (0) 2152-1489-10
Fax: +49 (0) 2152-1489-32
Email: info@stuebben-shop.de
via a clear statement (e.g. letter sent by post, fax or email). You may use the attached model withdrawal form, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs
(except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer),
without undue delay and no later than fourteen days after we receive your notice of withdrawal.
Refunds will be made using the same payment method you used for the original transaction, unless expressly agreed otherwise. No fees will be charged for the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if the goods are dispatched before this period expires.
Return Costs
You bear the direct costs of returning the goods, unless you use a return label requested from us. In that case, the return is free of charge.
You bear the direct costs of returning the goods.
(marked with “Delivery method: Freight forwarding” in the product listing):
You bear the direct costs of returning such goods in all delivery countries. These costs are estimated at a maximum of approx. EUR 500.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
6.2 Exceptions to the Right of Withdrawal
Statutory exceptions apply pursuant to § 312g German Civil Code (BGB). We reserve the right to rely on the following:
Products affected by these exceptions will be marked accordingly.
6.3 Model Withdrawal Form
The “Model Withdrawal Form” mentioned above is provided below. Its use is optional. For product returns, you may also use our own return form (included with every shipment), or you may formulate your withdrawal independently.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
Joh's Stübben GmbH & Co. KG
Heinrich-Horten-Str. 5
47906 Kempen
Germany
Fax: +49 (0) 2152-1489-32
Email: info@stuebben-shop.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
– Ordered on () / received on ()
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if submitted on paper)
– Date
(*) Delete as appropriate.